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Do airline cancellation fees and charge fees annoy you? Help is on its way.

If you want to cancel your flight, for whatever reason, you pay a cancellation fee. Is a fee of 60% of the fare a fair fee if the cancellation is more than one month before the flight?

If you want to change to another flight, or want change your booking, you pay a change fee. Is a fee of $80 fair if you want to change to another flight which had spare seats?

If the airline cancels your flight, can you ask for cancellation compensation despite the prominent 'no refunds' notice? Is paid overnight accommodation and meals enough compensation if the cancellation was the airline's fault?

The good news is that the consumer law watchdog (the ACCC) is about to change the way airlines charge you excessive cancellation and change fees if you want to change your mind about a flight.

The ACCC also wants airlines to change their 'no refunds' notices, and to give more compensation to passengers where the airline has cancelled the flight due to the airline's fault.

The ACCC has outlined its position in a Report - Airlines: Terms and Conditions - and will be engaging with airlines operating in Australia to change their terms and conditions. It may even bring some test cases to the courts on behalf of passengers.

For more information on the report, and to see 6 examples out of 1,400 complaints the ACCC has received in the past 2 years, click - Memo to Airlines: It's time to review refund policies, cancellation and change fees to comply with the Australian Consumer Law


If a travel agent books an international flight, are they legally liable if they fail to advise the visa requirements for the flight destination?

There are some travel professionals who still think that they can book an international flight, and leave it to the customer to look after the visa requirements. They do this even though as travel professionals, they know that without a valid visa the customer will be denied boarding on the flight they have booked.

For more details See Full Article


Australian domestic airlines agree to an ‘opt in’ model for extra charges

Australian airlines will now use ‘opt in’ choices in their online bookings, where passengers need to agree to extra charges being added. Instead of ‘opt out’ choices , where the extra charge is added unless the charge is removed by the passenger. See Full Article


DOES Airbnb GIVE BOUTIQUE HOTELS AND B&Bs A COMPETITIVE EDGE?

Traditional hotel chains and large resorts have long dominated the accommodation industry because of their strong brand marketing and distribution channels.

But as with so many other industries, the internet is disrupting the traveller accommodation industry. Through internet booking platform operators such as Airbnb, Stayz, eDreams and Bookings.com, the internet is providing small accommodation providers with easy and cheap access to a global market for travellers, whether it is for business or pleasure.

There are four services which Airbnb provides, which give Boutique Hotels and Bed & Breakfasts a competitive edge over traditional hotels and resorts, and which allows them to by-pass the traditional travel agents (brick & mortar or online) in making bookings:

  • Marketing
  • Bookings Management
  • Payments Platform
  • Property Damage & Injuries cover

These services are increasing lodging occupancy and pricing power for small accommodation providers.

For more information about how Airbnb is empowering Boutique Hotels and B&Bs to build their business, See Full Article


IS LUNCH INCLUDED IN MY ALL INCLUSIVE TOUR PRICE?

The words All-inclusive are a powerful marketing tool which is used by many tour operators, accommodation providers and cruise lines.

So what does a traveller think when they read this in a brochure which is labelled All-Inclusive : WHAT'S INCLUDED? Coach travel throughout ... Six nights dinner, bed and continental breakfast at the Hotel ...

Is lunch included?

According to a ruling by the UK Advertising Standards Authority, the traveller was entitled to expect that lunch was included because that was the overall impression given by the description.

The lesson is that to avoid giving a misleading impression, if lunch is not included then it needs to be specifically stated - Lunch is not included. If nothing is mentioned about lunch then it is misleading to not include lunch.

For more details See Full Article


ARE YOU A TARGET FOR CONSUMER CLAIMS?

Strategies for travel agents, tour operators, airlines and cruise ship operators to protect against consumer claims

See Full Article


WHAT DO YOU REALLY KNOW ABOUT TRAVEL INSURANCE?

Everyone who travels knows a little about Travel Insurance - especially the benefits.
Many travellers know the small print is there, and hope for the best.
The reality hits when they make a claim – if only they had kept receipts, if only they had checked the motorcycle exclusion, if they only spent enough to qualify for credit card travel insurance, and so forth. Then there is the claims procedure, and what to do if the travel insurer refuses the claim.

See Travel Insurance – An Overview



TRAVEL LAW AND THE HAZARDS OF AIR TRAVEL:

See Full Article




E-TRAVEL BLACKBOARD ARTICLE SERIES (Click on Bullet Point):

 

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